FAQ

Pure™ Essentials is a Singapore-based brand by Wan Shon Trading Pte. Ltd. We provide aroma solutions, aromatherapeutic devices, essential oils, ethanol products, antimicrobial solutions, sanitizers, disinfectants, and other related products for homes, businesses, and overseas customers.

Our showroom and office are located at Block 3016, Bedok North Ave 4, #02-02, Singapore 489947. We are open Monday to Friday, 9:00am to 6:00pm, and closed on Saturdays, Sundays, and Singapore Public Holidays. Customers may visit our showroom during operating hours to purchase selected products or view suitable aroma products before buying. For self-collection, collection is available from 9:30am to 5:30pm on working days.

Our operating hours are Monday to Friday, 9:00am to 6:00pm. We are closed on Saturdays, Sundays, and Singapore Public Holidays. For self-collection orders, collection is available from 9:30am to 5:30pm on working days.

Yes, you are welcome to visit our showroom to purchase the products directly. Our sales team can also assist you with fragrance selection or help you choose a suitable aroma product based on your needs. For showroom purchases, we accept Cash or PayNow only. If you are looking for a specific product, model, or fragrance, we recommend checking availability with us before coming down.

Yes. If fragrance selection is important to you, we recommend visiting our showroom to try the scents in person before purchasing. Fragrance preference is subjective, so testing the scent personally can help you choose more confidently.

We offer aroma solutions, aromatherapeutic devices, essential oils, carrier oils, ethanol products, antimicrobial products, sanitizers, disinfectants, and other related items for home, retail, and commercial use.

Yes. Pure™ Essentials is a brand by Wan Shon Trading Pte. Ltd. Our aroma solutions are manufactured in Singapore using premium-grade ingredients sourced from reliable suppliers around the world. Beyond our aroma solutions, we also offer aromatherapeutic devices, essential oils, carrier oils, ethanol products, antimicrobial products, sanitizers, disinfectants, and other related products for home, retail, and commercial use.

Yes. We welcome bulk, corporate, OEM, and ODM enquiries, subject to product type and order requirements. Please share your product requirements, estimated quantity, intended use, delivery location, and contact details with us so our sales team can review and advise accordingly.

Yes. Many of our aroma solutions and aromatherapeutic devices are suitable for commercial spaces such as offices, retail shops, clinics, hotels, lobbies, restaurants, showrooms, and other public-facing areas. The most suitable product depends on the area size, scent intensity required, airflow, and device type.

Yes. Let us know your intended use, room or area size, device type, preferred scent direction, scent strength preference, and budget. Our sales team can then recommend a suitable aroma solution or device based on your needs.

No. Fragrance preference is subjective because everyone experiences and interprets scents differently. If scent selection is important to you, we recommend visiting our showroom to try the fragrance in person before purchasing. You may also browse our fragrance list online for a general idea of the available scent choices.

No. Aroma Notes and Main Accords are provided as a guide to describe the general scent direction and character of a fragrance. They help customers understand whether a scent is more floral, fruity, fresh, woody, powdery, sweet, luxurious, or similar in style. However, the actual smell may still vary depending on personal preference, room condition, device type, concentration, and usage method.

Yes. If you are looking for a specific fragrance, product, or model, you may contact us before visiting and we will help check the availability for you. This is recommended because some fragrances, bottle sizes, or products may not always be available at the showroom.

For most aroma solution products, there is no fragrance restriction and customers may choose from the available fragrance list. However, Wooden Diffuser products have a limited fragrance selection, so only selected scents are available for that range. If you are unsure whether a fragrance is available for a specific product, you may contact us before ordering or visiting.

For Singapore local orders, the website checkout will show the applicable delivery charge based on your order value and selected delivery option. If your order qualifies for free delivery, it will be reflected during checkout. For more details on delivery charges, free delivery eligibility, restricted areas, and redelivery matters, please refer to our Customer Care page.

Yes. Our Customer Care page includes information on delivery, payment, order processing, self-collection, warranty, repair, international orders, account matters, privacy, and other service policies. You may refer to it for the latest customer service details.

You may contact us through our Contact Us page, call us at +65 6786 6033, or WhatsApp us at +65 9489 9428. For bulk, corporate, OEM, or ODM enquiries, you may also email sales@pureessentials.com.sg with your product requirements, estimated quantity, intended use, delivery location, and contact details so our sales team can review your enquiry.

Yes, overseas customers are welcome to enquire with us. International orders must be confirmed separately before processing because shipping cost, courier availability, destination restrictions, and product classification may vary by country. Please contact us with the product details, quantity, and delivery country so we can advise further.

For Water Air Purifiers or Water Air Revitalizers, we recommend using Pure™ Aroma Essence. It is a water-based aroma solution specially formulated for this type of device, and it produces foam to help trap dust and air pollutants in the water.

A Water Air Purifier helps improve indoor air quality by drawing air through the water bowl, where dust, allergens, and other airborne particles are trapped in the water. When used with Pure™ Aroma Essence, the water-based formula produces foam that helps capture dust and air pollutants more effectively, while also creating a fresher and more pleasantly scented environment.

Pure™ Aroma Essence is mainly for Water Air Purifiers or Water Air Revitalizers. It is water-based and produces foam to help trap dust and air pollutants in the water. Pure™ Aroma Concentrate is a foamless water-based aroma solution mainly for Humidifiers, Ultrasonic Misting Devices, Water Filter Vacuum Cleaners, Long Bath, Foot Spa, or use as an Air Freshener. Different devices require different aroma solutions, so customers should choose based on the hardware and usage method.

For Reed Sticks Diffusers and Ceramic Aroma Diffusers, we recommend using Pure™ Reed Diffuser Refill. It is formulated for passive diffusion through reed sticks or ceramic wick systems, allowing the fragrance to release gradually without heat, smoke, or electricity.

Yes. Pure™ Reed Diffuser Refill can be used with Ceramic Aroma Diffusers. The ceramic diffuser uses a wick system to absorb and release the fragrance gradually, similar to how reed sticks diffuse fragrance passively without heat, smoke, or electricity.

For Aroma Nebulizers, Ambient Scenting Devices, Air Aroma Diffusers, or Air Fragrancing Equipment, we recommend using Pure™ Aroma Concentrate (Extra Strong). It is formulated for stronger scent diffusion and is suitable for larger areas, commercial spaces, and scenting equipment that requires a more concentrated aroma solution.

For Aromatic Lamp Diffusers, Candle Burners, Electric Diffusers, Electric Vapourizers, Glass Aroma Diffusers, Car Scenters, Tulip Aroma Diffusers, and USB Aroma Diffusers, we recommend using Pure™ Aromatherapy Oil.

You may choose a fragrance based on the mood or environment you want to create. Fruity and leafy scents are often suitable for a refreshing or uplifting feel, floral scents are suitable for a calmer atmosphere, and special blends are suitable when you prefer a richer or more luxurious aroma. If you are not sure which fragrance to choose, you are welcome to visit our showroom to test the scents before purchasing.

Yes. Our aroma solution ranges offer a wide selection of fragrances, with some ranges having more than 150 fragrance choices. For Wooden Diffusers, only selected fragrances are available.

100% Pure Essential Oils are concentrated botanical oils extracted from plants, each with its own botanical name, aroma profile, and suggested aromatherapy uses. 100% Certified Organic Pure Essential Oils are also concentrated botanical oils, but they are sourced from certified organic botanical sources. Both types are different from Aroma Solutions, which are specially formulated for specific aroma devices such as Water Air Purifiers, Humidifiers, Reed Diffusers, Aroma Nebulizers, and Mist Sprays. For regular room scenting or daily fragrance use, Aroma Solutions are usually more suitable and cost-effective because they are made for their intended devices and usage methods.

We do not recommend applying 100% Pure Essential Oil directly onto the skin without proper dilution. Essential oils are concentrated and should usually be diluted with a suitable carrier oil, such as our Carrier Oils, before skin application. Avoid contact with eyes, broken skin, and sensitive areas. If you have sensitive skin, are pregnant, or have medical concerns, please seek professional advice before use.

We recommend using the aroma solution made for your device. For Water Air Purifiers, use Pure™ Aroma Essence. For Humidifiers or Ultrasonic Misting Devices, use Pure™ Aroma Concentrate. We do not recommend using 100% Pure Essential Oils in these water-based devices because pure oils do not dissolve well in water and may float on the surface, which can affect scent performance or device compatibility.

Different types of aromatherapeutic hardware work in different ways. Some use water, some use ultrasonic misting, some use reed sticks or ceramic wicks, some use heat, and some use nebulizing systems. Because of this, the aroma solution’s liquid base, scent strength, thickness, and evaporation behaviour must match the hardware. Using the wrong aroma solution may give poor scent performance, affect the hardware, or damage the hardware.

For offices, shops, lobbies, clinics, restaurants, commercial buildings, or other larger areas, we recommend using a suitable Aroma Nebulizer together with Pure™ Aroma Concentrate (Extra Strong). Aroma Nebulizers are designed to disperse the aroma solution evenly over larger spaces, with adjustable intensity and operation settings depending on the model and area size.

Aroma Nebulizer pricing depends on the model, coverage area, capacity, and features. You may refer to our Aroma Nebulizer product listing for the latest available models and prices, or contact us if you need help choosing a suitable model for your space.

For customers looking for a White Tea style fragrance, you may consider Celebration, which has a floral fresh character with a sparkling fresh profile.

How long a fragrance lasts depends on the product type, scent profile, aromatherapeutic hardware used, room size, airflow, temperature, amount used, device setting, and ventilation. In general, open or well-ventilated areas may cause the scent to disperse faster, while enclosed spaces usually allow the fragrance to last longer. Typically, a stronger fragrance may remain noticeable for around 5 hours in an enclosed environment, depending on the usage conditions.

Pure™ Antimicrobial Concentrate is an alcohol-free, hospital-grade disinfectant and deodorizer. It is designed to help kill bacteria, fungus, and viruses, and may be used on suitable non-porous environmental hard surfaces.

Pure™ Antimicrobial Concentrate can be used on suitable non-porous hard surfaces in homes, hospitals, clinics, laboratories, restaurants, schools, offices, kitchens, restrooms, public transport areas, and other suitable environments. Always follow the product directions before use.

Yes. Pure™ Antimicrobial Concentrate is suitable for use in Water Air Purifiers or Water Air Revitalizers together with Pure™ Aroma Essence, helping to support cleaner and more pleasant air at home or in the workplace. Kindly note that as Pure™ Antimicrobial Concentrate also works as a deodorizer or odour eliminator, it may shorten or reduce the fragrance strength inside the Water Air Purifier.

Yes. Pure™ Antimicrobial Concentrate is an alcohol-free, hospital-grade disinfectant.

No. Pure™ Antimicrobial Concentrate is an alcohol-free, hospital-grade disinfectant and deodorizer. Ethanol is alcohol-based and is a different type of disinfecting or sanitizing product with different usage characteristics.

Pure™ Antimicrobial Concentrate is generally intended for suitable non-porous environmental hard surfaces. For fabric, leather, untreated wood, painted surfaces, or other porous and delicate materials, we recommend testing on a small hidden area first or avoiding use if the material may be sensitive.

Yes, but it should be used responsibly. Keep Pure™ Antimicrobial Concentrate out of reach of children and pets. Do not ingest, avoid contact with eyes, and allow treated surfaces to dry before normal contact where appropriate. For sensitive environments, always follow the product label directions carefully.

For sanitizing, 70% Ethanol is generally more suitable because the added water helps the alcohol remain on the surface slightly longer, allowing better contact time. On the other hand, 95% and 99% Ethanol evaporate faster, so they may not stay on the surface long enough for effective sanitizing. These higher-strength ethanol products are usually more suitable for production, cleaning, fragrance blending, or other specific applications. If you are unsure which ethanol product to choose, please contact us before purchasing.

Yes, ethanol may be used for fragrance blending or room spray formulation depending on the ethanol strength and intended application. 95% or 99% Ethanol is commonly used for fragrance blending, but the final ratio depends on the fragrance, water content, clarity, scent strength, and application method. We recommend testing in small batches first. If you prefer a ready-to-use option, you may consider our Deluxe Aroma Mist Spray, which is already premixed for convenient use.

No. Our 95% and 99% Ethanol products are described as odourless, making them suitable for applications where you do not want the ethanol to interfere with the scent profile, such as perfume, body spray, or fragrance blending.

Yes. Our 70% Ethanol is listed as denatured alcohol. Our 95% and 99% Ethanol products are denatured with 5% IPA (Iso-propyl Alcohol).

Yes. Our 70% Ethanol is suitable for sanitizing use. Apply or spray an appropriate amount onto hands or suitable surfaces and allow enough contact time before drying. Avoid contact with eyes, keep away from heat or open flames, and keep out of reach of children.

Yes. Ethanol is flammable and should be kept away from heat, sparks, open flames, cigarettes, electrical ignition sources, and direct sunlight. Store it in a cool, well-ventilated place and keep the container tightly closed when not in use.

Store Ethanol products in a cool, well-ventilated place away from direct sunlight, heat, sparks, open flames, and electrical ignition sources. Keep the container tightly closed when not in use, and keep it out of reach of children and pets.

For local Singapore orders, Ethanol products may be delivered where available. For international orders, Ethanol shipping is not arranged by default and must be checked with us before ordering. Availability depends on quantity, destination, courier restrictions, and product classification. If your order includes Ethanol products for overseas delivery, please contact us first so we can advise whether shipping can be arranged.

Yes. Customers in Singapore may place orders directly through our website checkout. For overseas orders, please contact us first, as international orders must be confirmed separately before processing.

Yes. Orders may be placed through email, phone, fax, or WhatsApp. To reduce communication errors, we recommend sending your order details in writing whenever possible.

For local Singapore orders, we accept Cash, PayNow, PayLah!, Bank Transfer, and card payment through the Omise / OPN payment gateway where available. For showroom purchases, we accept Cash or PayNow only.

Please include your Order ID as the bill reference, payment reference, or comment when making PayNow or Bank Transfer payment. This helps us match your payment to your order and process it without delay. Without the Order ID, we may not be able to identify or process your payment. If you forgot to include it, please email or contact us with your proof of payment so we can assist you.

Orders are generally processed within 1–3 working days after payment has been received and matched to the order. Processing may take longer during peak periods, stock checks, or if payment information is incomplete.

Online card payment through the Omise / OPN payment gateway may support Visa, MasterCard, Amex, and JCB, depending on checkout availability.

Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed, packed, dispatched, or delivered, changes or cancellations may no longer be possible.

Orders that require advance payment will only be processed after payment has been received and matched to the order. If payment is missing, delayed, or cannot be identified due to missing order reference, order processing may be delayed.

Card payment may fail due to bank approval issues, incorrect card details, authentication failure, expired card, insufficient limit, or payment gateway response. You may try again, use another payment method, or contact your issuing bank for assistance.

No. Website checkout is for Singapore local orders only. Overseas orders must be confirmed separately with us before processing, including product availability, shipping arrangement, and payment method.

Yes. We provide local delivery within Singapore, except for certain restricted areas. Delivery availability may also depend on the product type, order details, and delivery location.

For Singapore orders, doorstep delivery is free for orders of S$60.00 and above after discounts. For orders below S$60.00, a flat delivery fee of S$5.00 applies.

Local delivery is not available to restricted or non-mainland Singapore locations, including Jurong Island, restricted airline and cargo areas, airport cargo complexes, airline roads, Pulau Ubin, Pulau Senang, and similar offshore or restricted areas.

Local deliveries are generally arranged from Monday to Friday, excluding Saturdays, Sundays, and Singapore Public Holidays. Orders are usually delivered within 2–5 working days after confirmation, subject to order processing and delivery availability.

For paid orders handled by our own delivery fleet, we may leave the goods at an agreed location, such as the doorstep, service riser area, shoe rack, reception counter, or another designated area, based on your authorisation. A delivery photo may be taken as proof of completed delivery.

No. For Cash on Delivery orders, payment must be collected before the goods are released. If you would like the goods to be left at a designated area, please make advance payment before delivery.

If payment cannot be collected for a Cash on Delivery order, the goods cannot be left unattended and the delivery will be considered unsuccessful. A S$5.00 re-delivery fee will apply, or you may arrange for self-collection.

Please contact us immediately if you need to change your delivery address or contact number. Changes may be possible before delivery is arranged, but once the order has been arranged, dispatched, or completed based on confirmed instructions, changes may no longer be possible.

Local delivery is generally arranged from Monday to Friday, excluding Saturdays, Sundays, and Singapore Public Holidays, unless specially arranged with us in advance.

The driver may contact you when necessary, but advance calls are not always guaranteed. Please ensure your delivery address and contact number are accurate when placing your order.

If the goods are delivered according to your confirmed instructions and delivery proof, such as a photo, has been taken, the delivery may be treated as completed. We may not be liable for missing goods after authorised unattended delivery.

For paid orders handled by our own delivery fleet, we may follow authorised instructions such as leaving goods at a doorstep, service riser area, shoe rack, reception counter, or another agreed location where suitable. This may not be available for Cash on Delivery orders or third-party courier deliveries.

Yes. Self-collection is available at Block 3016, Bedok North Avenue 4, #02-02, Eastech Building, Singapore 489947 from Monday to Friday, 9:30am to 5:30pm, excluding Saturdays, Sundays, and Singapore Public Holidays.

Please bring your Order Number, Order ID, or proof of receipt so we can verify and retrieve your order accurately.

Self-collection is available from Monday to Friday, 9:30am to 5:30pm, excluding Saturdays, Sundays, and Singapore Public Holidays.

Yes. The person collecting on your behalf should provide your Order Number, Order ID, or proof of receipt so we can verify and release the correct order.

For self-collection and showroom purchases, we accept Cash or PayNow only. If you are placing an online order for self-collection, you may choose from the available checkout payment options, including PayNow, Bank Transfer, or card payment where available.

You may come down for self-collection during our self-collection hours. However, if you ordered a bulk quantity, specific product, or specific fragrance, we recommend informing us in advance before coming down. This helps us check availability and prepare your order, so you can avoid a wasted trip or longer waiting time.

Yes. You may visit our showroom during operating hours to purchase selected products directly. For showroom purchases, we accept Cash or PayNow only. If you are looking for a specific product, model, fragrance, or bulk quantity, we recommend contacting us before visiting so we can check availability for you.

Yes, we welcome overseas orders, but they must be confirmed with us before processing. As website checkout is for Singapore local orders only, please email us with the items, quantities, and delivery country so we can review and advise further.

No. Listed prices do not include international shipping or transportation charges. Overseas orders are based on ex-works pricing, and shipping charges will depend on the order weight, destination country, and courier availability.

International shipments may be arranged through FedEx where available. FedEx is an independent courier service provider, so delivery timing, handling, customs clearance, and procedures are subject to the courier’s own service conditions.

There is no fixed minimum order quantity for overseas orders. However, ordering in larger quantities may be more cost-effective because international shipping charges are affected by weight, parcel size, destination, and courier rates.

The recipient is responsible for any import taxes, customs duties, customs clearance fees, or other charges imposed by the destination country. These charges are not included in our listed prices or shipping charges, and they are not refundable if the shipment is refused due to unexpected import fees.

Please email us with your item list, quantities, destination country, delivery address, and contact details. We will review the order, check shipping availability, and advise the next steps before processing.

No. International delivery timing cannot be guaranteed because it depends on courier availability, destination country, customs clearance, flight or freight conditions, and local delivery handling. Any estimated timeline provided is only a guide and may change.

Not always. Some products may be restricted for overseas shipping depending on the destination country and courier rules. Ethanol products are more likely to be restricted and may not be available for international delivery. Other items such as liquids, disinfectants, machines, or regulated products may also require checking before shipment. Please contact us before confirming an overseas order.

Yes, you may arrange your own forwarder or courier, but this must be confirmed with us first before collection or pickup. The customer or appointed forwarder will be responsible for shipping documents, pickup coordination, freight charges, import duties, taxes, customs clearance, and destination regulations.

Warranty coverage depends on the product type, model, and warranty terms. Aromatherapeutic devices purchased directly from us come with a 6-month local warranty in Singapore, while Nano Mist Sprayers and ULV Cold Foggers come with a 1-year local warranty. Warranty is local and applies only within Singapore. Please keep your proof of purchase, as it may be required for warranty verification.

No. Warranty is local and applies only within Singapore. Products purchased outside Singapore or not sold directly by us are not eligible for warranty coverage.

No. We do not provide on-site repair or exchange. Customers will need to bring the product to our showroom for warranty assessment, repair, or servicing, and collect it after the repair is completed.

Please bring your proof of purchase or receipt when sending a product for warranty assessment, repair, or servicing. This helps us verify the purchase and warranty eligibility.

Warranty may be void if the product has been misused, tampered with, opened, dismantled, repaired by unauthorised parties, used with incompatible accessories, wrong liquid, or incorrect power source, damaged by accidents, electrical faults, water damage, or if the receipt or tamper seal has been altered.

No. Please do not open, dismantle, tamper with, or attempt to repair the product yourself. Any self-repair attempt may immediately void the warranty.

Please stop using the product and contact us with your order details, receipt, product model, and a clear description of the issue. If possible, please also provide a photo or video so we can better understand the problem before advising on the next steps.

Warranty generally applies to eligible hardware products only. It does not usually cover consumable items such as aroma solutions, refills, oils, reeds, pads, or normal wear-and-tear items, unless the issue is confirmed to be a product defect.

Warranty verification usually requires proof of purchase. If you lost your receipt, please contact us with as much order information as possible, such as your name, phone number, purchase date, order number, or payment reference. If the purchase cannot be verified, warranty support may be limited.

No. Warranty does not cover damage caused by misuse, wrong aroma solution or liquid, incompatible accessories, incorrect power source, water damage, physical damage, tampering, unauthorised repair, or failure to follow usage instructions.

When customers register, place an order, subscribe to updates, or contact us, we may collect information such as name, email address, mailing address, phone number, order details, and other information needed to process the enquiry or order.

No. Sensitive card information is processed securely through the payment gateway and is not stored on our servers after the transaction.

We use your order and contact information to process orders, arrange delivery or self-collection, contact you about your purchase, provide customer support, and maintain order records where necessary.

Yes. If you need help with your customer account, order records, or personal data enquiries, please contact us through our Contact Us page so we can assist you.

No. You may browse our products without creating an account. However, account or contact details may be required when placing an order, checking out, arranging delivery or self-collection, or requesting customer support.