Wil Essentials Foot Reflexology & Body MassageA brand by Wan Shon Trading Pte. Ltd.
Ease your pain and stress with our therapeutic massage!

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AROMATHERAPEUTIC HARDWARE  AROMA SOLUTIONS 
Water Air Purifier
Water Air Revitalizer | Revitalisor | Ionizer
Aroma Essence
Humidifier
Ultrasonic Misting Device
Aroma Concentrate
Reed Sticks Diffuser · Ceramic Aroma Diffuser Reed Diffuser Refill
Aroma Nebulizer
Ambient Scenting | Air Aroma Diffuser | Air Fragrancing Device | Air Scenting Equipment
Aroma Concentrate (Extra Strong)
Standard | Mini Deluxe Aroma Mist Spray
Pillow | Linen | Room Freshener Spray
Deluxe Aroma Mist Spray Refill
Standard | Mini Deluxe Aroma Mist Spray (Extra Strong)
Pillow | Linen | Room Freshener Spray
Deluxe Aroma Mist Spray (Extra Strong) Refill
Wooden Aroma Diffuser Wooden Aroma Diffuser Refill
Aromatic Lamp Diffusers · Candle Burners · Aromatic Lamp Diffusers · Electric Diffuser · Electric Vaporizer Aromatherapy Oil
Car Scenter · Tulip Aroma Diffuser Aromatherapy Oil
Aroma Diffuser · USB Aroma Diffuser Aromatherapy Oil
OTHERS  
Massage Oil Blends
100% Pure Essential Oils
100% Certified Organic Pure Essential Oils 
Premium Grade Carrier Oils
ULV Cold Fogger · Nano Mist Sprayer | Atomizer
Pure™ Antimicrobial Concentrate Alcohol-free Hospital-grade Disinfectant
70% Ethanol v/v
Alcohol | Denatured Alcohol | Ethyl Alcohol
95% Ethanol with 5% IPA • 99% Ethanol with 5% IPA
Alcohol | Denatured Alcohol | Ethyl Alcohol
Hydro-distillates
Disposable Face Mask with Aroma Peppermint Beads
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Customer Care
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  • Ordering Guidelines
  • Accepted Payment Methods (Local)
  • Accepted Payment Methods (International)
  • Payment Processing
  • Delivery Day Scenarios (Local)
  • How to Self-collection
  • Shipping Policy (Local)
  • Shipping Policy (International)
  • Product Warranty Information
  • Product Repair & Servicing
  • Privacy Policy
  • Terms & Condition of Sales
If you have an enquiry not listed in here, you may drop us an Email or WhatsApp us.
We will make every effort to respond to you within 3 working days.
Ordering Guidelines
Order Placement Guidelines
    Orders placed through website (Local Only)
  1. We do not do International Shipping (Overseas Orders) through our website.
  2. You may enter separate billing and shipping addresses during checkout.
  3. For Cash On Delivery (COD) orders, payment must be made in Singapore dollars (SGD) by Cash or PayNow upon collection at our showroom or upon delivery of the goods.
  4. We pride ourselves on the speed of our service, and orders will be processed promptly. However, we are unable to guarantee dispatch times in situations affected by circumstances beyond our control.
  5. If any item has been short-delivered and charged accordingly, our company will be pleased to cover the cost of resending the goods as soon as possible.
  6. You may self-collect the goods during our operating hours, which are from 9:30am to 5:30pm, Monday to Friday. Please note that we are closed on weekends and Singapore Public Holidays.
    Orders placed through by other modes (All Orders)
  1. Orders may be placed through email, fax, phone or WhatsApp. To minimise communication errors, we strongly recommend that all orders be submitted in writing to us.
  2. You may provide separate billing and shipping addresses when placing your order.
  3. Please note Local and International (Overseas) Shipping / Orders are subject to different processing arrangements.
  4. For International Shipping, orders must first be confirmed before processing and may only be arranged via email. The total order amount, including shipping charges (such as freight costs), will be held pending the customer’s final confirmation.
  5. We pride ourselves on the speed of our service, and orders will be processed promptly. However, we are unable to guarantee dispatch times in situations affected by circumstances beyond our control.
  6. Local Only - Cash On Delivery (COD) orders, payment must be made in Singapore dollars (SGD) by Cash or PayNow / PayLah upon collection at our showroom or upon delivery of the goods. For International / Overseas orders, all currencies must be converted into Singapore dollars (SGD) or equivalent before we release the goods for shipping.
  7. If any item has been short-delivered and charged accordingly, our company will be pleased to cover the cost of resending the goods as soon as possible.
  8. You may self-collect the goods during our operating hours, which are from 9:30am to 5:30pm, Monday to Friday. Please note that we are closed on weekends and Singapore Public Holidays.
Accepted Payment Methods (Local)
Accepted Payments For Local Orders ONLY

This accepted payment section applies to Singapore local orders only.
It explains the payment methods available for customers placing orders and making payment within Singapore.

All prices are listed in Singapore Dollars, SGD

CASH PAYMENT

We accept cash payment in Singapore Dollars (SGD) at our showroom for self-collection orders, and on a Cash on Delivery (COD) basis upon delivery for orders.

PAYNOW

PayNow is an electronic fund transfer service that allows you to transfer SGD funds instantly to our corporate bank account.

PayNow is supported by these participating banks in Singapore: DBS/POSB, Citibank, HSBC, Maybank, OCBC Bank, Standard Chartered Bank, United Overseas Bank Limited, Bank of China, and ICBC.

Scan QR Code

PayNow QR Code. Please contact our hotline if you are unable to view it

UEN No. 200311967G

How to make a payment?

  1. Please review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your email. If you do not receive it, please check your "SPAM" folder. Alternatively, you can access it from your account under ACCOUNT ► MY ORDER HISTORY.
  3. The order summary will include your ORDER ID, which is necessary for making a payment. Please make a note of the ORDER ID.
  4. Have your ORDER ID ready and either scan the PayNow QR code or enter the UEN No. 200311967G to pay the exact amount in Singapore Dollars as stated in the order summary.
  5. When asked for the Bill Reference No., enter your ORDER ID.
    If you have paid and forgot to include the ORDER ID, please email us at sales@puressentials.com.sg or WhatsApp us at +65 9489 9428 with your Order ID and a screenshot of the proof of payment. Without the Order ID, we cannot process your order.

All orders will be processed within 1-3 working days after receiving payment.

Upon successful processing, we will update your order status to "Order Confirmed". For delivery orders, we will contact you for arrangement. For self-collection orders, we will inform you once your goods are ready for collection. In the event of unsuccessful contact, we will send an email to your registered email address.

Should you require assistance, kindly contact us @ +65 6786 6033 / +65 6784 0778

BANK TRANSFER

Bank Transfer, also known as a fund transfer, refers to a payment method whereby money is transferred directly from one bank account to another. Such transfers may be made within Singapore for local payments or to overseas bank accounts for international payments, subject to the services and facilities made available by the relevant banks. Processing times may vary depending on the bank, destination, and type of transfer used. There are a few common methods for bank transfers in Singapore:

  • FAST (Fast And Secure Transfers)
    An electronic funds transfer service that allows customers of participating banks to transfer funds almost instantly.
  • MEPS (MAS Electronic Payment System)
    A real-time gross settlement system for large-value SGD (Singapore Dollar) payments.

How to make a payment?

  1. Please review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your email. If you do not receive it, please check your "SPAM" folder. Alternatively, you can access it from your account under ACCOUNT ► MY ORDER HISTORY.
  3. The order summary will include your ORDER ID, which is necessary for making a payment. Please make a note of the ORDER ID.
  4. Have your ORDER ID ready and pay the exact amount in Singapore Dollars as stated in the order summary.
  5. At the Reference/Comment, key your ORDER ID.
    If you have paid and forgot to include the ORDER ID, please email us at sales@puressentials.com.sg or WhatsApp us at +65 9489 9428 with your Order ID and a screenshot of the proof of payment. Without the Order ID, we cannot process your order.

    Bank Transfer details for Local Singapore Transfers using FAST / MEPS:
    Bank Name:Maybank Singapore Limited
    Bank Code:7302
    Branch Code:003
    Bank Account No.04031003738
    Beneficiary:Wan Shon Trading Pte. Ltd.
    Reference/Comment:Please indicate your ORDER ID as a reference.

All orders will be processed within 1-3 working days after receiving payment.

Upon successful processing, we will update your order status to "Order Confirmed". For delivery orders, we will contact you for arrangement. For self-collection orders, we will inform you once your goods are ready for collection. In the event of unsuccessful contact, we will send an email to your registered email address.

Should you require assistance, kindly contact us @ +65 6786 6033 / +65 6784 0778

OMISE PAYMENT GATEWAY

Omise (also known as OPN) is a comprehensive payment gateway service designed to facilitate secure and efficient online transactions. Available as a payment option at checkout on our website, Omise supports credit and debit card payments, including Visa, MasterCard, Amex, and JCB. With advanced security measures and rapid processing, Omise ensures that your payments are both safe and swift, providing a seamless and worry-free online shopping experience.

How to make a payment?

  1. Please review your order details.
  2. Fill in the Card Information and select CONFIRM ORDER.
  3. An order summary will be sent to your email. If you do not receive it, please check your "SPAM" folder. Alternatively, you can access it from your account under ACCOUNT ► MY ORDER HISTORY.

All orders will be "Order Confirmed" and will be processed within 1-3 working days.

Upon successful processing, we will update your order status to "Order Confirmed". For delivery orders, we will contact you for arrangement. For self-collection orders, we will inform you once your goods are ready for collection. In the event of unsuccessful contact, we will send an email to your registered email address.

Should you require assistance, kindly contact us @ +65 6786 6033 / +65 6784 0778

Accepted Payment Methods (International)
Accepted Payments For International Orders ONLY

This accepted payment section is applicable to overseas orders only.
It applies when we have issued an invoice to you by email for payment, or when you have placed your order with us by phone or fax.

All prices are listed in Singapore Dollars, SGD. Please remit all foreign currencies in its equivalent to our SGD prices listed on the price list/ quotation/ proforma invoice that we have sent. Kindly take note of the Trade Terms stated.
AUD
CAD
CNY
EUR
GBP
JPY
USD
Foreign Currencies Remit to Singapore Dollars
SGD
Check Foreign Exchange Rates
View an estimated foreign currency exchange rate to Singapore Dollars. The rates provided are for general reference only and should be used as a guide, as the data may not be live or fully up to date.

TT / INTERNATIONAL WIRE (SWIFT)

TT / International Wire (SWIFT), also known as a telegraphic transfer or international wire transfer, refers to a payment method whereby funds are remitted from one bank account to another through the relevant banking network for overseas payments. Such transfers are generally used for cross-border transactions and are subject to the banking services, facilities, and international remittance arrangements made available by the sender’s and recipient’s banks. Processing times may vary depending on the banks involved, destination country, intermediary bank requirements, currency, and the type of transfer used.

How to make a payment?

  1. Please review your order details.
  2. The invoice will include your the INVOICE NO., which is necessary for you to include under payment reference.
  3. Remit the foreign currency in its equivalent to our exact amount in Singapore Dollars as stated in the invoice.
  4. Once payment has been paid, please email us at sales@puressentials.com.sg with your TT Slip or screenshot of the proof of payment. Without the relevant information, we cannot process your order.

    SWIFT details:
    Name of Beneficiary: WAN SHON TRADING PTE. LTD.
    Beneficiary's Address: Block 3016 Bedok North Ave 4 #02-02, Eastech, Singapore 489947.
    Beneficiary's Bank: Maybank Singapore Limited
    Branch & Address: (Tampines),
    1 Tampines Central 5 #01-02/03, CPF Tampines Building, Singapore 529508.
    Beneficiary's A/C No.: 04031003738
    Swift Code: MBBESGS2

All orders will be processed within 1-3 working days after receiving payment.

Upon successful processing of payment, we will update you by the method you contact us.

Should you require assistance, kindly email us at sales@pureessentials.com.sg or through WhatsApp +65 9489 9428.

PAYPAL

PayPal refers to an online payment method whereby payment is made through the customer’s PayPal account or through card facilities supported by the PayPal platform. It allows funds to be transferred electronically for both local and international transactions, subject to the services, account status, and payment options made available by PayPal and the relevant financial institutions. Processing times may vary depending on the payment source used, account verification status, transaction review requirements, and the destination of the payment.

How to make a payment?

  1. Please review your order details. Use PayPal if your order amount is less than SGD 1,000.
    For orders of SGD 1,000 and above, please use TT / International Wire (SWIFT) See Above
  2. The invoice will include your the INVOICE NO., which is necessary for you to include under payment reference.
  3. Remit the foreign currency in its equivalent to our exact amount in Singapore Dollars as stated in the invoice to our PayPal account.

    Our account is sales@wanshon.com.
  4. Once payment has been paid, please email us at sales@puressentials.com.sg with your screenshot of the proof of payment. Without the relevant information, we cannot process your order.

All orders will be processed within 1-3 working days after receiving payment.

Upon successful processing of payment, we will update you by the method you contact us.

Should you require assistance, kindly email us at sales@pureessentials.com.sg or through WhatsApp +65 9489 9428.

Payment Processing
How the payment is processed

We offer a range of payment methods for your convenience, depending on the type of order placed, the delivery arrangement, and the payment option selected at checkout or otherwise agreed upon.

The way an order is processed may vary depending on the payment method chosen. In general, once an order is placed, we will review the order details together with the selected payment method before proceeding with preparation, collection, dispatch, or delivery.

Read more on payment method below.

Select Payment A Method

  • Cash on Delivery
  • PayNow / PayLah!
  • Bank Transfer
  • Omise
  1. Order Received

    We have received your order.

  2. Order Confirmed

    We will contact you within 1-3 working days to arrange a convenient delivery time. Let us know if you have a special request. (Example: If you have timings to avoid.)

  3. Order Shipping

    On the day of delivery, please ensure that someone is present at the shipping address to make payment before we release the goods. Alternatively, you may make payment to us via PayNow in advance. In that case, we will leave the goods at your doorstep or at any designated area you specify.

  4. Order Completed

    Your order has been successfully delivered and the status will be updated subsequently.

  1. Order Received

    We have received your order.

  2. Payment Pending

    We are awaiting your payment. Once payment has been made, we will process it.

  3. Order Confirmed

    Your payment has been successfully processed. We will contact you within 1-3 working days to arrange a convenient delivery time. Let us know if you have a special request. (Example: If you like us to put your goods in designated area or timings to avoid.)

  4. Order Shipping

    On the day of delivery, please ensure that someone is present at the shipping address to receive the goods. If no one is available, depending on your agreement with us, we will leave the goods at your doorstep (if no designated area has been set) or at the designated area.

  5. Order Completed

    Your order has been successfully delivered and the status will be updated subsequently

  1. Order Received

    We have received your order and received your payment.

  2. Order Confirmed

    Your payment has been successfully processed. We will contact you within 1-3 working days to arrange a convenient delivery time. Let us know if you have a special request. (Example: If you like us to put your goods in designated area or timings to avoid.)

  3. Order Shipping

    On the day of delivery, please ensure that someone is present at the shipping address to receive the goods. If no one is available, depending on your agreement with us, we will leave the goods at your doorstep (if no designated area has been set) or at the designated area.

  4. Order Completed

    Your order has been successfully delivered and the status will be updated subsequently

Delivery Day Scenarios (Local)
Delivery Day Scenarios (Local)

This section applies to local Singapore deliveries only. It explains what may happen on the scheduled delivery day after your order has been confirmed and delivery has been arranged. It covers delivery instructions, direct handover, completed deliveries, failed deliveries, and Cash on Delivery (COD) orders where payment must be collected before the goods are released.

For Singapore delivery coverage, restricted locations, free delivery eligibility, and delivery charges, please refer to Shipping Policy (Local) . For other payment options, please refer to Accepted Payment Methods (Local) .


Before confirming your delivery arrangement, please review the scenarios below so you know what to expect for each delivery instruction or payment status.

Scenario A: Goods may be left at a designated area with your authorisation

This applies when you have given us permission to leave your order at a designated area, such as the service riser area, shoe rack, doorstep, or another agreed location, if no one is available to receive the goods.

If your order has already been paid for: If the delivery is handled by our own delivery fleet, we can leave the goods at the agreed location based on your instruction. A photo will be taken as proof that the delivery has been completed.

If your order is Cash on Delivery (COD): We cannot leave the goods unattended because payment must be collected before the goods are released. If you want us to leave the goods at a designated area, please make advance payment by PayNow before delivery. Please refer to the PayNow instructions by clicking here .

For 3rd party courier: They cannot collect COD payment on our behalf. If payment has already been made in advance, we may pass your delivery instruction to the courier, but we cannot guarantee that the courier will leave the goods at your requested spot. Depending on the courier's own delivery policy and the actual site situation, there is a high chance the goods may be left at or near your doorstep instead.

Once goods are left unattended based on your instruction or the courier's delivery arrangement, we are not liable for any missing goods, loss, or damage.

Scenario B: Paid order requires direct handover only

This applies when your order has already been paid for and delivery has been arranged for the scheduled day, but you do not authorise us to leave the goods unattended at your doorstep or any designated area. For this arrangement, the goods must be handed over directly to someone at the shipping address.

What we can do: Upon reaching your shipping address, our delivery personnel will attempt to contact you so that someone can be arranged to receive the goods directly.

What we cannot do: If we are unable to reach you, or if no one is available to receive the goods directly, we cannot complete the delivery and we cannot leave the goods unattended because no authorisation was given.

In this case, the delivery will be treated as a failed delivery. Re-delivery will be required and a re-delivery fee of S$5.00 will apply. Alternatively, you may arrange for self-collection from our store.

Scenario C: Change of delivery arrangement after delivery is completed

This applies when the goods have already been delivered according to the delivery address, delivery timing, and/or delivery instruction confirmed by you.

What we can do: We will rely on the delivery instruction confirmed before delivery. A photo will be taken as proof that the delivery has been completed.

What we cannot do: After delivery is completed, we cannot accept requests to change, withdraw, dispute, cancel, or reverse the delivery arrangement. This includes later claims that the delivery address was incorrect, the timing should have been changed, the instruction should be cancelled, or the goods should have been delivered elsewhere.

Once the goods have been delivered as instructed, we will not be responsible for any loss, missing goods, misplacement, or issue arising after delivery.

For 3rd party courier: If a 3rd party courier was used for the delivery, the courier's completed delivery record and delivery policy will apply. After the delivery has been completed, we cannot instruct the courier to change, retrieve, cancel, or move the goods to another location.

Scenario D: COD order cannot be completed because payment cannot be collected

This applies when your order is under Cash on Delivery (COD), and no one is available to receive the goods and make payment upon delivery.

What we can do: For deliveries handled by our own delivery fleet, our delivery personnel will attempt to contact you before or upon arrival so that someone can receive the goods and make payment.

What we cannot do: If we are unable to reach you, or if no one is available to receive the goods and make payment, we cannot leave the goods unattended and the delivery will be considered unsuccessful.

A re-delivery fee of S$5.00 will apply, or you may arrange for self-collection from our store.

How to Self-collection
What documentation is required for self-collection

Customers are required to provide their order number or order ID / proof of receipt when collecting their orders. This is necessary to allow us to retrieve the relevant order records accurately and efficiently. Providing the correct order reference helps to minimise delays, facilitate verification, and ensure that the appropriate order details are accessed and processed accordingly.



Pure Essentials™ A brand by Wan Shon Trading Pte. Ltd.
Get Directions
Our address:
Block 3016, Bedok North Avenue 4, #02-02 (Located at near Goods Service Lift 3)
Eastech Building, Singapore 489947

Our operating hours are as follows:
Monday to Friday
9:00am to 6:00pm (Office Hours)
9:30am to 5:30pm (Self-Collection)
Closed on Saturday, Sunday and Singapore Public Holidays

How to get here?
    By Walking via Simei MRT Station
  • As soon as you head down the escalator from the Simei MRT station, cross the traffic light in front of you.
  • Walk straight down Simei Street 3, using bus stop number 96161 (opp Simei MRT) as a reference point. The EASTech building will be directly in front of you.
  • When you arrive at our showroom entrance, please press the RED BUTTON of the door access panel.
    By Bus via Simei MRT Station
  • As soon as you head down the escalator from the Simei MRT station, cross the traffic light in front of you.
  • Proceed your way to bus stop number 96161 (opp Simei MRT).
  • Board Bus 9 and alight 2 stops later. The bus stop number you should stop is 96109.
  • When you arrive at our showroom entrance, please press the RED BUTTON of the door access panel.
    By Bus via Tampines MRT Station
  • At the bus interchange, board bus 10, 31 or 31A.
  • Alight 4 stops later (after Changi General Hospital). The bus stop number you should stop is 96109.
  • When you arrive at our showroom entrance, please press the RED BUTTON of the door access panel.
Shipping Policy (Local)
Shipping Policy (Local / Singapore Orders)

This section explains our local delivery coverage, delivery charges, restricted locations, and the checkout information required for Singapore orders. For what happens on the actual delivery day, please refer to Delivery Day Scenarios (Local) .

Local Delivery Coverage
We provide delivery within Singapore only. Website delivery checkout applies to Singapore local orders and does not apply to overseas orders.

Delivery Charges
Doorstep delivery is free for Singapore orders of S$60.00 and above after discounts. For orders below S$60.00, a flat delivery fee of S$5.00 will be shown in the order summary and added to the total payable amount.

Area Restrictions
Delivery is available islandwide except Jurong Island, restricted airline and cargo areas, airport cargo complexes, airline roads, and locations that are not on mainland Singapore, such as Pulau Ubin, Pulau Senang, and similar offshore locations.

Please ensure the following delivery details are correct during checkout:

Shipping Address
Contact Number
Email Address *
* In the event we are unable to reach you by contact number

Delivery Details
Please provide a complete and accurate shipping address, contact number, and email address during checkout. If your shipping address or contact number changes, please contact us before the scheduled delivery day. Incorrect or incomplete delivery details may delay delivery or require the delivery to be rescheduled.

Delivery Schedule
Local deliveries are generally arranged on working days, Monday to Friday, excluding Saturday, Sunday, and Singapore Public Holidays. Orders are usually delivered within 2-5 working days after the order is confirmed, subject to order processing and delivery availability.

Delivery Arrangement
We generally deliver using our own delivery fleet. If we are unable to do so due to operational reasons, we may use a third-party courier. The delivery charge shown at checkout remains the same.

For day-of-delivery instructions, Cash on Delivery (COD) payment collection, direct handover, failed delivery, or requests to leave goods unattended, please refer to Delivery Day Scenarios (Local) .

Shipping Policy (International)
Shipping Policy (International / Overseas Orders)

Overseas orders will need to be confirmed via email before the order is processed as all prices listed are ex-works and do not include shipping & transportation costs.

Once the goods are ready, shipment may be arranged through FedEx, which acts as the independent courier service provider for the delivery. The delivery process, timing, and handling of the shipment will be subject to FedEx’s own operational procedures and service conditions. International delivery charges and estimated delivery times are determined based on the weight and destination of your order, and are also subject to the service availability of the courier company. While we do not impose any minimum order quantity (MOQ), ordering in bulk may result in substantial cost savings.

For larger and heavier shipments, we will be happy to check the air freight or sea freight rates for your cost comparison. Kindly email us your order with full receiving address and our sales consultants will be happy to reply with the freight quotes and payment options for the shipment.

Do take note that the recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:
Providing a phone number where you can be reached by customs/ carriers when your shipment arrives. This phone number will be listed on the commercial invoice so customs/ carriers can reach you to clear your order.

Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We DO NOT refund original shipping and any return shipping charges for goods that are refused for delivery at customs.
If you have any questions regarding your international order, please feel free to contact us.

Product Warranty Information
Warranty Information

Our warranty is local and applies only within Singapore. Products purchased outside Singapore or not sold directly by us are not eligible for warranty coverage.

All aromatherapy devices purchased from our company come with a 6-month local warranty. The Nano Mist Sprayer and ULV Cold Fogger, however, are covered by a 1-year local warranty.

We do not provide on-site repair or exchange services. You will need to bring the product to our showroom at 3016 Bedok North Avenue 4 #02-02 Eastech, Singapore 489947 for repair or servicing, and collect it yourself after the repair is completed.

Please ensure that you bring your proof of purchase receipt when sending the product for repair.

The warranty guarantees that all aromatherapeutic hardware and its components are free from defects in material and workmanship under normal use and service from the date of purchase, extending for the duration specified above. If a refurbished unit is available for your model, we may offer you the option to exchange it.

The warranty will be VOID under the following conditions

  • Normal wear and tear, including corrosion, rust, or stains.
  • Cosmetic damages such as scratches to the outer surfaces and externally exposed parts due to normal use that do not affect the functionality of the product.
  • If the receipt or tampered seal has been altered, defaced, or erased.
  • Product purchased from non-authorized dealers, overseas sources, or not directly from us.
  • Unauthorized repairs, servicing, or modifications performed by third parties.
  • Damage resulting from the failure to follow normal operating procedures as outlined in the user's manual.
  • Damage caused by accidents, misuse, abuse, alterations, or tampering.
  • Damage caused by power surges, electrical faults, incorrect usage of electrical supply and voltage or use with incompatible power sources.
  • Damage caused by improper storage conditions, including exposure to extreme temperatures, humidity, or direct sunlight.
  • Damage resulting from the use of non-recommended accessories, attachments, or consumables.

What if the warranty has expired?
We will replace the part(s) at a cost and an additional 1-month warranty will apply. Any other components or parts not involved in the repair will not be covered under this extended warranty. The warranty period will commence on the day the customer is informed of the collection.

Product Repair & Servicing
Assessment & Service Process

If the product is not working or if you have any concerns about its functionality, you can bring it to 3016 Bedok North Avenue 4 #02-02 Eastech, Singapore 489947 for a free assessment.

If the product is found to be in need of repair/ servicing, our service staff will inform you of the repair cost if the product is no longer under warranty and arrange to send the equipment for repair/ servicing. After the repair job is done, we will conduct a quality check and functioning test to ensure that the equipment is working before returning to the customers.

For the products under warranty, all charges pertaining to assessment, replacement, and repair are waived. Products that are not covered under warranty will be subjected to a repair fee. The subsequent charges, if any, will be based on the cost of the part(s) that was replaced/repaired. These additional repair charges will be informed before collection. You will be required to make payment when you collect your product.

Do not attempt to repair the product yourself. Under no circumstances should customers open, dismantle, tamper with, or carry out any form of self-repair on the product. If a self-repair attempt has been made and the product is subsequently brought to us, the warranty will be considered immediately void.

Privacy Policy
Privacy Policy

This Privacy Policy (the “Policy”) applies to the collection, use and disclosure of an individual customer's Personal Data (hereinafter defined) arising from goods and/or services offered by Wan Shon Trading.

  1. What information do we collect?
    1. We collect information from you when you register on our site, place an order or subscribe to our newsletter.
    2. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
  2. What do we use your information for?
    1. Any of the information we collect from you may be used in one of the following ways:
      1. To personalize your experience (your information helps us to better respond to your individual needs)
      2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
      3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
      4. To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
      5. To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order).
  3. How do we protect your information?
    1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
    2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
    3. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
  4. Do we use cookies?
    1. Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
    2. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
    3. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
  5. Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

  6. Third party links

    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

  7. Personal Data Protection Act (Singapore)

    By using this site, you agree to allow us to collect or use your information in an appropriate manner in accordance to the Personal Data Protection Act of Singapore.

  8. Online Privacy Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline.

  9. Terms and Conditions

    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

  10. Your Consent

    By using our site, you consent to our website's Privacy Policy.

  11. Changes to our Privacy Policy

    We reserve the right to amend the policy at any point of time. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

  12. Contacting Us

    If there are any questions regarding this Privacy Policy you may contact us using the contact form.

Policy updated on: 08 Nov 2022 @ 10:15am

Terms & Condition of Sales
Terms & Conditions of Sales
  1. DEFINITION

    "The Supplier" means Wan Shon Trading Pte. Ltd. (UEN no. 200311967G); "The Customer" means the person who buys or agrees to buy the goods, and; "The Goods" means any item of whatever nature which is sold by the supplier.

  2. GENERAL
    1. These terms and conditions including those particulars shown on our website, invoice or quotation constitute the entire agreement between the Supplier and the Customer relating to the goods purchased by the Customer and there are no agreements, understanding, warranties or representation between the parties other than those contained herein. The Customer expressly agrees that his/ her offer to purchase the goods contains these terms and no others.
    2. The Goods and all other products sold by the Supplier are sold on these terms and conditions.
  3. PRICE AND PAYMENT
    1. The price of the goods shall be the Supplier's price set out on our website, invoice or quotation.
    2. Prices quoted are strictly net and, unless credit arrangements satisfactory to the Supplier have previously been made with the Customer, payment shall be made in full on demand.
    3. For local/ domestic sales, payment shall be made in full upon delivery of goods.
    4. For international sales or local OEM order, an advance deposit of 50% of total invoice amount shall be paid or a percentage as agreed by the Supplier and our receipt of such deposit payment shall be a condition precedent for our acceptance of the order for the goods. For the avoidance of doubt, we shall only proceed to make arrangements for the manufacture and/or supply of goods only after our receipt of the Deposit for the goods.
    5. The remaining balance amount shall be payable to the Supplier once goods are ready for shipment prior to loading on-board the vessel for transportation.
    6. If the Customer defaults in any payment or commits an act of bankruptcy or being an incorporated company passes a resolution for winding up (except for the purpose of reconstruction), or a petition is presented for its winding up, then
      1. all monies owing and outstanding to the Supplier on any account shall become immediately due and payable. In addition the Supplier may without prejudice to its other rights either suspend further production and deliveries and require payment in advance for all such deliveries, and;
      2. at the Supplier's option and without liability on its part
        1. treat such default as a repudiation of that portion of the contract and of any other existing contracts which is has with the customer.
        2. resell the goods either publicly or privately at wholesale prices or otherwise, and recover from the customer the amount by which the price of the goods under this contract exceeds the amount so received together with all costs and expenses occasioned by the default of the Customer.
    7. After 30 days from date of invoice outstanding invoices shall bear interest at a rate of 10 per cent per annum, calculated monthly and without any demand being necessary. Payments made by the Customer shall be allocated first to interest and then to unpaid invoices in the order in which these invoices were issued by the Supplier to the Customer.
  4. FUTURE DEALING

    Unless otherwise agreed to in writing by the Supplier and notwithstanding any terms appearing in documentation provided by or on behalf of the Customer the terms appearing herein shall be incorporated into all subsequent agreements by the Supplier to supply the Customer with goods.

  5. DELIVERY

    The Supplier will make all reasonable efforts to have the goods delivered to the Customer on the date agreed to between the Supplier and the Customer at the delivery date and any date named or accepted by the Supplier for completion, delivery, despatch, shipment or arrival of the goods is an estimate only and does not constitute a condition of the contract or part of the description of the goods. The Supplier is under no liability whatsoever should delivery not be made on the delivery date.

  6. RISK AND PROPERTY
    1. Property in the Goods does not pass to the Customer until it has paid the purchase price in full or the Customer sells the goods to his customers in the ordinary course of business.
    2. The Goods shall be at the Customer's risk as and from delivery.
    3. Until the Customer has paid for the Goods in full, the Customer shall hold the Goods (at no cost to the Supplier) separately from all other goods in its possession and marked in such a way that they are clearly identified as the Supplier's property. In the event of sale of the Goods by the Customer, the Customer shall, in his position as a fiduciary, assign to the Supplier the benefit of any claim against the Purchaser of such Goods.
    4. Notwithstanding that the Goods (or any of them) remain the property of the Supplier the Customer may sell or use the Goods in the ordinary course of the Customer's business at full market value. Any such sale or dealing shall be a sale or use of the Supplier's property by the Customer on the Customer's own behalf and the Customer shall deal as principal when making such sales or dealings. The Customer shall keep separate records in relation to the proceeds of any such sale and immediately remit such funds to the credit of the Supplier. If any of the Goods are used in a manufacturing process or mixed with other materials, the Customer shall record the value of Goods so consumed in relation to each unit of finished product and upon sale of any unit of finished product immediately remit that amount to the Supplier.
    5. If the Customer does not pay for any goods on the due date specified herein the Supplier is hereby irrevocably authorised by the Customer to enter the Customer's premises (or any premises under the control of the Customer or as agent of the Customer if the Goods are stored at such premises) and use reasonable force to take possession of the Goods without liability for the tort of trespass, negligence or payment of any compensation to the Customer whatsoever. The customer shall indemnify the Supplier against liability for anything lawfully done in purported performance of the provision of this clause.
  7. CANCELLATION OF ORDERS AND CHARGEBACKS AFTER DELIVERY

    No order may be cancelled except by consent in writing and on terms which will indemnify the Supplier against all losses.

    If a customer initiates a chargeback, payment dispute, or payment reversal after the goods have been delivered, the customer shall keep the goods in their existing condition and shall not use, consume, resell, dispose of, alter, or otherwise part with the goods pending resolution of the dispute. If the chargeback, dispute, or reversal results in the payment being refunded, reversed, withheld, or recovered from us while the goods remain in the customer’s possession, the customer shall, upon our written request, promptly return or deliver up the goods to us in good condition together with all original packaging, accessories, manuals, and accompanying materials. The customer shall bear the cost and risk of returning the goods unless otherwise agreed by us in writing. If the customer fails to return the goods within the time stated in our notice, we reserve the right to recover the value of the goods, delivery charges, administrative costs, chargeback fees, and any other reasonable losses or expenses incurred by us arising from the chargeback, dispute, or reversal.

  8. INSPECTION AND ACCEPTANCE

    Upon delivery of the Goods the Customer shall give written notice to the Supplier within 48 hours of delivery of any non-conformity with the description or with the terms and conditions of this contract and failure to give such notice shall constitute and irrevocable acceptance of the Goods by the Customer.

  9. WARRANTIES
    1. Nothing contained in this Warranty shall be read or applied so to purport to exclude, restrict or modify or have the effect of excluding, restructuring or have the effect of excluding, restructuring or modifying the application in relation to the supply of the Goods of all or any relevant State or Territory Statute which by law cannot be excluded, restricted or modified PROVIDED THAT to the extent that any such statute permits the Supplier to limit its liabilities to compensate or indemnify any person for breach of a condition or warranty implied thereby, then the respective liabilities of the Supplier for such breach shall be limited to the replacement of the Goods or to the supply of equivalent Goods.
    2. Subject to clause 9(a) and any legislation to the contrary:-
      1. representations and agreements not expressly contained herein shall not be binding upon the Supplier as conditions, warranties or representations all such conditions, warranties and representations on the part of the Supplier, whether express or implied, whether collateral or antecedent or otherwise are hereby expressly excluded;
      2. the supplier shall be under no liability to the Customer for any loss (including but not limited to loss of profits and consequential loss) or for damage to persons or property or for death or injury caused by any act or omission (including negligent acts or omissions) of the Supplier or the Supplier's agents;
      3. the Customer shall indemnify the Supplier against any claims made against the Supplier by a third party in respect of any loss, damage, death or injury as set out in subparagraph (ii) hereof and the Customer further agrees to indemnify and keep indemnified the Supplier against all losses and expenses which the Supplier may suffer or incur due to the failure of the Customer fully to observe its obligations under the contract;
      4. notwithstanding anything herein contained the Customer shall assume all risk and liability resulting from the use of the goods either alone or in conjunction with other Goods and material even if the Supplier had or should have had knowledge of the use to which the Goods would be put.
  10. FORCE MAJEURE

    If, by reason of any fact, circumstance, matter or thing beyond the reasonable control of the Supplier, the Supplier is unable to perform in whole or in part any obligation hereunder, the Supplier shall be relieved of that obligation hereunder to the extent and for the period that it is so unable to perform and shall not be liable to the Customer in respect of such inability.

  11. LAW AND JURISDICTION

    All contracts made between the Supplier and the Customer shall be construed and enforced in accordance with the laws of the Republic of Singapore.

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