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Pure™ Essentials is a brand by Wan Shon Trading Pte. Ltd., a Singapore-based trading and manufacturing company that produces aromatherapeutic products, aroma solutions, aromatherapeutic hardware, disinfectants, ethanol products, and related items. We also support local and overseas enquiries, including OEM and ODM projects.

Our showroom and office are located at Block 3016, Bedok North Ave 4, #02-02, Singapore 489947. Our manufacturing plants and warehouse facilities are also located within the same building.

We are open from Monday to Friday, 9:00am to 6:00pm, and closed on weekends and Singapore Public Holidays. For self-collection, collection is available from 9:30am to 5:30pm on working days.

Yes. Customers may visit our showroom to purchase selected products directly. For showroom purchases, we accept Cash or PayNow only.

We offer Aroma Solutions, Aromatherapeutic Hardware, and other related products. This includes Aroma Essence, Aroma Concentrate, Reed Diffuser Refill, Aroma Nebulizers, Water Air Purifiers, Humidifiers, Ceramic Aroma Diffusers, 100% Pure Essential Oils, Carrier Oils, Ethanol products, Pure™ Antimicrobial Concentrate, and more.

For Water Air Purifiers or Water Air Revitalizers, we recommend using Pure™ Aroma Essence. It is specially formulated as a water-based aroma solution and produces foam to help trap dust and air pollutants in the water.

A Water Air Purifier helps improve air quality by drawing in air and trapping dust, allergens, and airborne particles in water. It can also be used together with suitable aroma solutions to provide cleaner, fresher, and more pleasantly scented air.

Aroma Essence is mainly for Water Air Purifiers or Water Air Revitalizers. Aroma Concentrate is mainly for Humidifiers and Ultrasonic Misting Devices. Different devices require different aroma solutions, so customers should choose the solution based on the hardware they are using.

For Reed Sticks Diffusers and Ceramic Aroma Diffusers, use Pure™ Reed Diffuser Refill. It is formulated for passive diffusion through reeds or ceramic wick systems.

Yes. The Ceramic Aroma Diffuser works on a similar principle to reed diffusers and is compatible with Pure™ Reed Diffuser Refill. It uses a wick system to release fragrance passively without heat, smoke, or electricity.

For Aroma Nebulizers, Ambient Scenting Devices, Air Aroma Diffusers, or Air Fragrancing Equipment, use Aroma Concentrate (Extra Strong).

For Aromatic Lamp Diffusers, Candle Burners, Electric Diffusers, Electric Vapourizers, Glass Aroma Diffusers, Car Scenters, Tulip Aroma Diffusers, and USB Aroma Diffusers, use Aromatherapy Oil.

You may choose based on the mood or environment you want to create. Fruity and leafy scents are suitable when you want something refreshing or uplifting. Floral scents are suitable for a calming feel, while special blends are suitable when you want a richer, more luxurious aroma.

Yes. Some of our aroma solution categories offer a wide selection of fragrances, including product ranges with 150+ fragrances/scents.

Pure™ Antimicrobial Concentrate is an alcohol-free hospital-grade disinfectant and deodorizer. It is designed to help kill bacteria, fungus, and viruses, and may be used on suitable non-porous environmental hard surfaces.

It can be used on non-porous hard surfaces in homes, hospitals, clinics, laboratories, restaurants, schools, offices, kitchens, restrooms, public transport areas, and other suitable environments.

Yes. It is suitable for use in Water Air Purifiers or Revitalizers together with Pure™ Aroma Essences to help create cleaner and more pleasant air at home or in the workplace.

Yes. It is positioned as an alcohol-free hospital-grade disinfectant.

Our ethanol products may be used for personal care, perfumes and fragrances, cleaning, disinfectant applications, production use, antiseptic purposes, window and glass cleaning, and removing grease or stains, depending on the product and intended application.

The 95% ethanol product is described as odourless, helping perfumes, body sprays, and fragrance blends retain a cleaner scent profile without unwanted interference.

Yes. The 95% ethanol product is denatured with 5% IPA.

Yes. Website checkout is available for Singapore local orders only. Overseas orders cannot be processed directly through website checkout and must be confirmed separately.

Yes. Orders may be placed through email, fax, phone, or WhatsApp. To reduce communication errors, written orders are recommended.

For local Singapore orders, accepted payment methods include Cash, PayNow, PayLah!, Bank Transfer, and card payment through the Omise / OPN payment gateway where available.

Please include your Order ID as the bill reference, payment reference, or comment. This helps us match your payment to your order and process it without delay.

Orders are generally processed within 1–3 working days after payment has been received.

Card payments through Omise / OPN may support Visa, MasterCard, Amex, and JCB, depending on checkout availability.

Yes. Local delivery is available within Singapore, excluding certain restricted areas.

Doorstep delivery is free for Singapore orders of S$60.00 and above after discounts. For orders below S$60.00, a flat delivery fee of S$5.00 applies.

Delivery is not available to Jurong Island, restricted airline and cargo areas, airport cargo complexes, airline roads, and non-mainland Singapore locations such as Pulau Ubin, Pulau Senang, and similar offshore areas.

Local deliveries are generally arranged from Monday to Friday, excluding Saturdays, Sundays, and Singapore Public Holidays. Orders are usually delivered within 2–5 working days after confirmation, subject to processing and delivery availability.

For paid orders handled by our own delivery fleet, we may leave the goods at an agreed location, such as the doorstep, service riser area, shoe rack, or another designated area, based on your authorisation. A delivery photo may be taken as proof of completed delivery.

No. For Cash on Delivery orders, payment must be collected before the goods are released. If you want the goods to be left at a designated area, please make advance payment before delivery.

If payment cannot be collected for a COD order, the goods cannot be left unattended and delivery will be considered unsuccessful. A S$5.00 re-delivery fee will apply, or you may arrange for self-collection.

Yes. Self-collection is available at Block 3016, Bedok North Avenue 4, #02-02, Eastech Building, Singapore 489947 during self-collection hours.

Please bring your Order Number, Order ID, or proof of receipt so that we can verify and retrieve your order accurately.

Self-collection is available from Monday to Friday, 9:30am to 5:30pm, excluding Saturdays, Sundays, and Singapore Public Holidays.

Yes, but overseas orders must be confirmed by email before processing. Website checkout is for local Singapore orders only.

No. International orders are based on ex-works pricing, and listed prices do not include shipping or transportation costs. Shipping charges depend on the order weight, destination, and courier availability.

International shipments may be arranged through FedEx, which acts as an independent courier service provider. Delivery timing, handling, and procedures are subject to the courier’s own service conditions.

No minimum order quantity is imposed, but ordering in bulk may result in better cost savings, especially for international shipping.

The recipient is responsible for any import taxes, customs duties, and fees imposed by the destination country. These charges are not refundable if the shipment is refused because of unexpected import fees.

Yes. Aromatherapeutic devices purchased directly from the company come with a 6-month local warranty in Singapore. Nano Mist Sprayers and ULV Cold Foggers come with a 1-year local warranty.

The warranty is local and applies only within Singapore. Products purchased outside Singapore or not sold directly by the company are not eligible for warranty coverage.

No. Customers must bring the product to the showroom for repair or servicing and collect it after the repair is completed.

Please bring your proof of purchase or receipt when sending a product for warranty assessment, repair, or servicing.

Warranty may be void if the product has been misused, tampered with, repaired by unauthorised parties, used with incompatible accessories or power sources, damaged by accidents or electrical faults, or if the receipt or tampered seal has been altered.

No. Customers should not open, dismantle, tamper with, or attempt self-repair. Any self-repair attempt may immediately void the warranty.

When customers register, place an order, or subscribe to updates, the website may collect information such as name, email address, mailing address, and phone number.

Sensitive credit information is transmitted using SSL technology through the payment gateway, and private information such as credit card details is not stored on the company’s servers after a transaction.